Open a Support Ticket
The Research Computing and Data (RCD) team provides assistance with Clemson's research computing resources and services. Whether you have a question, need technical assistance, or want to request a service, we're here to help.
Submitting Tickets via TigerHub
To request assistance, select the ticket type below that best matches your needs. If you aren't sure which option to choose, select the general support option for the service you need help with.
Using the TigerHub portal links below to submit your request will ensure it gets routed to the RCD team automatically.
Sending tickets by email is no longer recommended, since emailed tickets require manual processing and assignment, which delays delivery of your request to our team.
General RCD Support
HPC Classroom Training
Invite our team to provide HPC training in your classroom.
Workshop Inquiry
Ask about or suggest an RCD workshop.
General RCD Support
Ask the RCD team a general question.
Palmetto Support
Job Problem
Get help troubleshooting a job submitted on Palmetto 2.
Open OnDemand Problem
Get help with a Palmetto 2 job submitted via Open OnDemand.
Node Purchase
Request a Palmetto 2 node purchase.
Node Ownership Transfer
Request a transfer of Palmetto 2 node ownership.
Software Installation
Ask our team to install software on Palmetto 2.
General Palmetto Support
Ask a general Palmetto support question.
Indigo Storage Support
Change Storage Access Methods
Request a change to Indigo Storage access methods.
Initial Storage Allocation
Request an initial Indigo Storage allocation.
Storage Ownership Transfer
Request an Indigo Storage ownership transfer.
General Indigo Storage Support
Submit a general Indigo Storage support request.
ColdFront Support
General ColdFront Support
Ask a questions about using ColdFront.
FAQ
How will I receive updates?
When we respond to your request, TigerHub will send an email notification to
your @clemson.edu email address.
For visitor accounts, the notification will be forwarded to the email address provided when your account was created.
What is the status of my request?
Visit the My Items page in TigerHub to see a list of all requests you have submitted.
By default, only your open requests will be shown. To see closed requests, use the View menu to change the filter.
Click on the title of a request to view it its current status and history. If the request has not been closed, you can also post follow-up messages here that will be sent to the staff member assigned to your request.
What if I cannot access TigerHub?
Users must log in with their Clemson University account to access the TigerHub portal.
If you are unable to log in to TigerHub, you will need to contact the CCIT Support Center for assistance.