Email Support
Email is the best way to get in contact with the RCD team. Due to the large number of messages we receive, we use the Cherwell ticketing system provided by CCIT to keep track of your request.
Submitting a Ticket
To submit a ticket, send an email to ITHELP@clemson.edu describing your issue.
tip
Including "Palmetto" in the subject line directly routes your request to the RCD team.
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Always email ITHELP instead of individual RCD team members. If you email someone directly, your message may be missed if they are out of office.
What to Include
Please include as much information as possible when composing your ticket so we can solve your problem faster. The more information we have, the fewer follow-up emails we will need to send.
Here are some examples of helpful information to include:
- A set of reproduction steps - the exact commands that you run immediately after logging in, which will produce the problem.
- Output you received - the exact output from each command, especially any error messages.
- File locations - the locations of the files/folders involved, especially your PBS batch script.
- Expected results - what you expected to happen, and why.
- Other details - as relevant to your problem (OS, SSH client, etc.).