Skip to main content

Office Hours

The RCD team is pleased to offer consultations and support through our Office Hours service. This gives you the opportunity to work directly with our staff and resolve your issue quickly.

📆 Schedule​

Office Hours are available by appointment. Use our online booking system to pick a time that works best for you.

📍 Location​

Office Hours are offered remotely via Microsoft Teams meetings. You will receive the link via email after making an appointment.

📋 Appointment Types​

Before making an appointment, please review the list of appointment types carefully and select the one that is most applicable to your issue.

tip

These booking links may change, so please come here each time to request an appointment.

info

If you cannot make your appointment, please cancel it to help our staff better manage their time.

warning

You must sign in to the booking site with your @clemson.edu Microsoft account.
See the instructions for Clemson users and instructions for external users below for more help.

Palmetto Support​

Ask questions about or discuss anything related to Palmetto. Follow up on support request, request help creating batch scripts, request help installing software, request help solving issues, request guidance on improving performance, etc.

Book Palmetto Support

RCD Consultation​

Ask us questions about various cyber-infrastructure for research topics, perhaps unrelated to Palmetto.

Book RCD Consultation

ColdFront Support​

Discuss any issues related to ColdFront or have us help walk through any procedure: creating or reviewing projects, requesting allocations, user management, etc.

Book ColdFront Support

AI/ML Consultation​

Ask questions about AI/ML research applications, either on Palmetto or otherwise. We can help discuss AI/ML strategy, provide proposal review related to AI/ML, help use Palmetto resources for AI/ML, or discuss other related matters.

Book AI/ML Consultation

Cloud Consultation​

Ask us questions about running research projects in the cloud. We can help with cost estimates, basic architecture advice, and some basic troubleshooting.

Book Cloud Consultation

Grant Consultation​

Meet with RCD to discuss an upcoming project or proposal. We can help you with facilities descriptions, quotes, figuring out which services you need, and more.

Book Grant Consultation

ℹī¸ How to Use Microsoft Bookings​

Making Appointments​

  1. When you click one of these links, it will open an Outlook Login window.

    Enter your @clemson.edu email address and click Next.

    Screenshot of Outlook Login with Clemson email filled.

  2. Select "Work or school account" from the next screen.

    Screenshot of Outlook Login, selecting work or school account.

  3. You should now be redirected to a Clemson login page (you can confirm the domain is adfs.clemson.edu). Enter your Clemson password and press Sign in.

    Screenshot of Clemson ADFS login screen.

  4. Select your preferred 2fa/Duo option, if prompted.

    Screenshot of Clemson ADFS 2FA screen.

  5. Once your Clemson login is complete, you will be redirected back to Outlook and asked if you'd like to stay signed in. You can select Yes if this is a personal computer.

    Screenshot of Outlook asking if you'd like to remain signed in.

  6. You should now see our Research Computing and Data booking page and select your desired date and time from the available slots.

    Screenshot of Research Computing and Data booking page.

Canceling​

If you cannot attend, please cancel the session by following these steps:

  1. In your original confirmation email, select Reschedule.

    Screenshot of confirmation email with reschedule button.

  2. Press the Cancel booking button in the web browser that opens.

    Screenshot of browser with cancel booking button.

External Users​

External users of Palmetto (users who are not Clemson students or employees) can request a meeting by submitting a ticket and including their availability.