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Bulk Account Requests

If you are a faculty member and plan to have your students use Palmetto as part of your class, we ask that you use the bulk account request form.

caution

Do you need an account for yourself and not a whole group? You should use the standard account request process.

This process has three key benefits:

  • It saves the RCD team time since they can process one ticket instead of several.
  • It saves you time since you do not have to send individual approval emails for each student.
  • It saves your students time since they will not have to wait as long for an account or figure out the request process.

Instructions

You must submit a request through the ITHELP Portal, which is best viewed on a desktop computer.

  1. Access the ITHelp Portal.

  2. Select Browse Our Services on the homepage.

    • If prompted, log in with your Clemson University account.
  3. Select Research.

  4. Select Research Computing.

  5. Select High Perf Computing and Storage.

  6. Select the Request Account issue type.

  7. Complete all fields on the form.

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    Ensure you provide a list of your students' Clemson usernames, not their names.

  8. Press Save when you are finished.

What happens next?

The RCD team will review your request and create educational accounts for each student that does not have an existing account. This typically takes about two business days.

Tip

Please submit your request as soon as possible after the semester begins to ensure your students have accounts by the time they need them.

However, consider also that you might want to wait until after the last day to add a course so that you are not missing any students in your request.